uniPLUS,the new way to manage your WhatsApp
Every reply on WhatsApp now adds to your bill. With uniPLUS, only one reply is charged.
Your customer messages you on WhatsApp, gets one reply with a button, and continues the conversation in your own branded chat: bot, forms and your team, with no app and no sign-up.
Free setup · First 7 days free · No contract
Tap the buttons on the screen to try the chat yourself
- Today
Hi, where's my order?
Hi Sara, continue here and we'll help you faster
- Today
20 replies. 20 charged.Unless you use uniPLUS.
Your customer still starts on WhatsApp. Only your first reply is charged; everything after it happens in your own chat.
A filled bar is a charged reply
WhatsApp is still the front door. The rest of the conversation happens in your own chat
Your customer messages you on WhatsApp
Just like they do now, on the same number.
They get one reply with a button
A real update on their order or appointment, plus a button that opens the chat.
The conversation continues in your chat
Your bot and agents, on a page with your branding. Your team replies from uniLINK, with no extra fees. If the customer leaves, a single WhatsApp reminder brings them back.
Predictable
Know your bill in advance. You pay what you pay today, no matter how long the conversation runs.
Scalable
Let conversations run as long as they need to. Your WhatsApp bill doesn't grow with them.
Built around you
Your name and colors, with bot flows, forms and agent handoff tailored to how you work.
Everything your customers need, in a chat with your name on it
uniPLUS is a full chat channel, not a link to a form. It is shaped around how your business already works.
Your name and colors
The chat opens as your business, with your logo and colors, so customers stay with your brand from the first tap.
Bot flows built around you
Order updates, appointments, changes and returns, answered by a bot that follows how you work.
Forms inside the chat
Collect the details you need in a short form instead of a long back-and-forth.
Live agents in uniLINK
When a person is needed, your team picks up from uniLINK, the same inbox where your WhatsApp conversations land.
No app, no sign-up
The button opens the chat right in the customer's browser. There is nothing to install.
One reminder brings them back
If a customer leaves, a single WhatsApp reminder brings them back to the chat.
For any business that talks to customers on WhatsApp
The longer the conversation, the more you save.
- E-commerce
- Restaurants
- Clinics and pharmacies
- Education
- Shipping and delivery
- Utilities
- Automotive
- And many more
uniPLUS is part of Unirsal
One platform for every customer conversation, from the first message to the order and the follow-up.
Official Meta Business Partner
Based in Amman, with offices in the UAE and the US. Brands across the region talk to their customers through us.
uniPLUS: Your own branded chat
Chatbot, forms and live agents in a chat with your name and colors. No app needed.
uniLINK: One inbox for every channel
WhatsApp, Instagram, Facebook Messenger, Telegram, email and web chat, with routing and full history.
uniPUSH: OTPs, campaigns and reminders on WhatsApp
Verification codes, marketing offers, reminders and updates that reach your customers on time.
uniCART: Ordering and sales on WhatsApp
Customers browse and order right inside the chat.
Brands that message their customers through our platform
Questions about uniPLUS
Are we allowed to continue conversations outside WhatsApp?
Yes. WhatsApp Business policy allows you to support customers on your own website, and it doesn't prohibit links in service messages. We make sure every message gives the customer real information.
Does the customer need to install an app or sign up?
No. The button opens the chat right in their browser. No sign-up needed.
What if the customer doesn't tap the button?
They simply continue on WhatsApp, and those messages are billed exactly as they would be without uniPLUS. Nothing extra on your end.
Do we have to give up WhatsApp?
No. Your number, templates and ads stay on WhatsApp, unchanged. uniPLUS takes over after the first reply.
How does our team reply?
From uniLINK, the same inbox where your WhatsApp conversations land, so agents never have to switch between systems.
See uniPLUS on your own conversations
In a short call, we look at your conversations and show you how much you'd save. We start with one flow and measure the savings before you commit to anything.
- Free setup
- First 7 days free
- No contract
Pick a time that works for you, and we'll email you a confirmation.